Measurable Metrics for Employee Experience SLA

HappyNow helps enterprises with over 1,000 employees develop and benchmark their Employee Experience for Internal Services. We also work collaboratively with large MSPs and global SIs to utilise HappyNow as a neutral measurement tool for their customers.

HappyNow Measures the business value of services (IT, HR, Finance etc.) using Happiness Score and Lost Work Time.

In our Employee Experience Report 2015 we have shown there to be a close correlation between Employee Experience Satisfaction and Productivity as shown on the graph. Saving one hour of your employee’s time has greater business impact than saving 5€/£ per ticket using a cheap service provider. 

Correlation to Productivity.


Chart: Based on HappyNow Baseline measurement from our Employee Experience 2015 -report.

Product features

HappyNow does not just consider individual feedbacks  but accurately measures the following problem areas:
 Service Offering
Business Unit
 Employee Profile
 Assignment Group

We set specific targets for improvements. Watch our 5min demo to learn more!


Some of our customers

These are some of the global companies using our approach to improve their Employee Service Experience. Our benchmark data also includes other non-disclosed customers driving their enterprises with the help of Employee Experience SLAs. Over 200,000 employees now benefit from the HappyNow service tool.

June 2016: 200.000 employees and over 2000 daily feedbacks are gathered.


Please feel free to contact us on any product or pricing related questions at

HappyNow Oy
Urho Kekkosen katu 7b,
00100 Helsinki, Finland

Technology Partner

Technology Partner

Sami Kallio

Sami Kallio

Chief Executive Officer
+358 50 566 3852

Pasi Nikkanen

Pasi Nikkanen

Chief Product Officer
+358 44 548 0000

Sami Aarnio

Sami Aarnio

Chief Technology Officer
+358 400 120 554