Tool for Employee Experience SLA

We help enterprises to develop their Employee Experience for internal services. Size of our customer organisations are above 1.000 employees. We also work together with large MSPs to bring HappyNow as neutral measurement tool for their customers.

Measures the business value of services (IT, HR, Finance etc) using Happiness Score and Lost Work Time.

In our Employee Experience Report 2015 we have shown that there is a correlation between Employee Experience satisfaction and Productivity as you can see on the graph. Saving one hour of your employee’s time has greater business impact than saving 5€ per ticket by using cheap service provider. 

Correlation to Productivity.


Chart: Based on HappyNow Baseline measurement from our Employee Experience 2015 -report.

Product features

Not just looking at individual feedbacks, but HappyNow is able to recognise the problem areas by:
 Service Offering
Business Unit
 Employee Profile
 Assignment Group

And set specific targets for improvements. Watch our 5min demo and learn more!


Some of our customers

These global companies are using our approach to improve their employees service experience. Our benchmark data also includes other non-disclosed customers, that are driving their enterprises with the help of Employee Experience SLAs.

June 2016: 200.000 employees and over 2000 daily feedbacks are gathered.


Please feel free to contact us on any product or pricing related questions at

HappyNow Oy
Urho Kekkosen katu 7b,
00100 Helsinki, Finland

Technology Partner

Technology Partner

Sami Kallio

Sami Kallio

Chief Executive Officer
+358 50 566 3852

Pasi Nikkanen

Pasi Nikkanen

Chief Product Officer
+358 44 548 0000

Sami Aarnio

Sami Aarnio

Chief Technology Officer
+358 400 120 554